Looking for the best Computer Services in Bellevue WA?
AnswerIQ is an AI solution for customer support.
Organizations can now increase their first contact resolution (FCR) and reduce ticket volume by 20%. Using sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer,
AnswerIQ enables a business to intelligently deflect, triage, and automatically respond to simple known issues as well as assist agents with recommended responses to complex questions. The solution easily integrates within existing customer experience systems like Zendesk and Salesforce and can be up and running in as little as a week.
What customers say:
AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us. Colin Crowley - VP, Customer Experience
Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. David Harrison - CX Operations Analyst
Call us and schedule a Demo today. For additional information or to see how it works, visit our website.