Faqs

What is SmartGuy®

SmartGuy® is one of the largest exclusive directory and business referral networks in the world, managing over 10,000 city networks worldwide.  Smartguy® connects the best 1,500 professionals within each city (one per category) in an exclusive referral network, and then promotes them to local consumers.

What is the difference between a FREE account and a PREMIUM account?

With a FREE account, businesses can add their information and receive a free editable webpage with a unique URL. While not members, they will be listed in the "Pending" area of the city network. With a PREMIUM account, members are  (1) Verified within 1 business day, (2) Added into their local city network, (3) Receive a secured spot in their city as the ONLY business in their category (blocking out competitors), (4) Get automatically included in the local direct-to-consumer marketing, and (5) are included in local articles that are often highly ranked on search engines. Premium membership is ONLY $69 USD per year (about $5 a month) and subject to approval and availability. SEE VIDEO

How do I upgrade to Premium?

Simply sign in with your email and password, and then click "Business Profile" to access your business(es) and then select the 3 vertical dots to the right of your business to edit or upgrade. If you have any problems, feel free to use our 24/7 Chat button on the bottom right of every page.

Is there a way for companies to add 50 or more locations automatically?

Yes, they still need to go through our verification and approval team; please email info@SmartGuy.com for specifics.

What can I do if the category spot for my city is already taken?

Currently, there is no waiting list. You can however select nearby cities to secure. Keep in mind that as SmartGuy® continues to grow, so does the value of each spot. For this reason, it is unlikely that someone will give up their spot.

What is the article widget?

The article widget is a proprietary tool provided to SmartGuy® members which enables them to use a code on their website to add streaming articles related to their industry. It is a well known fact that major search engines look for new and changing content when ranking websites. By adding it to your home page, you are not only providing more information for consumers and keeping them on your website longer, you might greatly increase your personal websites ranking. SEE VIDEO

Downloading the SmartGuy® "Best in Business" badge

Once you log in, you are taken to your PROFESSIONAL PROFILE. From there, click the BUSINESS PROFILE link and you will see your business(es). From there, simply click the 3 vertical dots to the right of the business to access the badge HTML. You can adjust the size by changing the dimensions within the code. Questions? ask us in chat. SEE VIDEO

What is the SmartGuySaver®?

The SmartGuySaver® is our proprietary consumer marketing flyer that is available online and marketed directly to local consumers. All Members are listed alphabetically according to their category. 

What is the purposes of SmartGuy® Group pages?

SmartGuy® group pages list all members by category. This is very valuable to professionals as it allows them to connect with other professionals within their industry. For example, the Accountants group includes over 1,500 accountants that can ask questions, share ideas or find solutions specific to their industry. 

How can I report a business page that is incorrect or no longer active?

Simply click the "Report a Problem" link on the SmartGuy® page

How Accurate is the Service Professional's Information?

SmartGuy® cannot guarantee that information listed on each service provider profile pages and on their web sites is 100% accurate. It is the responsibility of each service provider member to supply accurate information, and to keep his or her profile up to date. And it's the consumer's responsibility to validate that information by screening it. We care about our consumer members, and do not want them hindered by a false sense of security. Information and discounts  provided by service providers at the time of membership can change at any time and become obsolete. This is why we do not prescreen our service provider members. Consumers are encouraged to take the initiative. Before hiring any service provider, check out important information: current licensing, insurance, membership status in professional organizations, discounts, etc. and make sure that the information provided is still valid. 

Will SmartGuy cancel a member’s status immediately upon receiving a complaint?

Feedback is critical to maintain the quality-control standards here at SmartGuy®. But, as with any grievance process, we know that there are always two sides to every story. Therefore, we evaluate each complaint from both sides; that of the service provider as well as the consumer. We are also aware and not naive to the fact that since each service category only allows for 1 professional, competitors might try to Report a Problem in an attempt to remove a competitor and apply for the service position. Many times though, an unpleasant experience is simply the result of a misunderstanding that can, in time, be worked out. We do, however, reserve the right to remove offending service professionals from our network when we notice a negative trend.

How do companies get on our database of SmartGuy® approved service professionals? 

A service provider gets on the SmartGuy® list only after providing us with detailed information on their service.

What is your Screening process for businesses?

To keep our services free to homeowners and consumers, our screening process is minimal. Service Providers and other professionals must have excellent ratings and are asked to provide accurate information, including some of the following: their years in business, office hours, company overview, etc. They are expected to keep information on their profile page updated. It has been our experience that pre-screening this type information gives homeowners a false sense of security. It would make them not question information found on provider profile pages and websites, even though that information might have changed since the time of initial membership.  By advising homeowners to verify member service professional's licensing, insurance, and references themselves, we enable them to make better hiring decisions. This helps homeowners have the peace of mind that the member service provider information is 100% accurate.

How do I get in touch with someone at SmartGuy® ? 

You can reach a SmartGuy® representative through chat or by emailing info@SmartGuy.com 

What is the Privacy Policy? 

At SmartGuy® we respect your privacy and take the responsibility of protecting the personal information that you share with us very seriously. For this reason, we are disclosing our privacy practices and the uses of the information that we gather. 

We will only ask you for personal information if we need it to provide the service you request. 
We will not release any personal identifying information about you without your consent. 
We will always give you the option to edit the information that you've provided to us or to have your personal information removed from our records. 

If you have questions about this Privacy Statement or believe that SmartGuy® has acted in a manner inconsistent with this statement, contact us at info@SmartGuy.com.  SmartGuy® reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective.