Established in 2008, NovelVox offers flexible
Contact Center Unified Agent Desktops, Supervisor Desktops, Contact
Center Wallboards, CTI Connectors, Agent Scripting Tools and other
contact center applications for customers of all sizes, ranging from
Enterprise Organizations to more dynamic customer-centric companies.
These products support Cisco Finesse, Avaya, and Genesys.
NovelVox is a leader and pioneer in the Contact
Centre Desktop Agent space. It is accredited by Cisco as a Preferred
Solution Provider. It has offices in India, UK, USA, KSA & UAE
and it has clients in 80 plus countries. It provides
industry-specific solutions in Healthcare, Government, Banking and
Finance, Credit Unions, Retail & Telecom Contact Centers.
NovelVox provides the Ready Integrations of your
contact center application with all major CRM, ticketing software,
bespoke applications, internal database or your legacy systems like
Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry,
Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP,
Fiserv, etc. It offers an exclusive agent desktop for Credit Unions.
NovelVox’s exclusive Cisco Finesse Gadget
Designer Studio is the only GUI based Cisco Gadget Designer tool that
allows us to create or edit agent desktop with a drag & drop