We Respond Within 60 Minutes Or Less. All of our calls are answered live. The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 30 minutes. We know you’re busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don’t have to wait around for a technician to show up.
No Tiered Support. All of our technicians have at least 5 years of experience and hold industry certifications. This means when you call for support, you will have a competent technician helping you instead of an intern or entry level employee who will likely waste your time trying to figure out the problem before “escalating” your issue to someone who can actually help you.
No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, we’ll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can’t make it right, the service is free.
A la Carte Services. We offer a wide range of services to meet our clients’ needs. We also understand that each of our clients have unique business needs, goals and budgets. For this reason, we do not offer packaged or bundled solutions, but rather allow you to build your solution by purchasing as much or as little as you would like. We also take the time to be sure you fully understand what each service is and what it can do for your business so you can make an informed decision.
We Won’t Hold You Hostage. Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, we’ll provide you with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service — not by keeping them in the dark.