Many automotive original equipment manufacturers (OEMs), dealer groups, and dealer networks today find themselves at a crossroad. Pressure is increasing from a number of stakeholders to enhance dealer performance and provide greater visibility for OEMs and dealer groups to manage incentive costs, warranty claims and other programs. At the same time, forces like ride-sharing and shifting consumer expectations have the potential to significantly disrupt and transform the dealership experience. Managing against these growing expectations can be challenging. Proactively planning strategies to create a competitive advantage can be even more difficult. The Deloitte Automotive Dealer Services group leverages our years of experience worldwide to help OEMs, dealer groups, and their dealers explore opportunities to enhance performance and help them to address both shareholder and customer demands.